The Healthy Dispatcher
Adam Timm began his 18-year career in public safety as a 9-1-1 dispatcher for Los Angeles Police Department Communications Division, where he spent over a decade under the headset. Adam learned course design and adult learning theory through the California POST Instructor Development Institute, and has designed and presented CA POST-certified training classes since 2012. He left the LAPD after founding his company, The Healthy Dispatcher, to provide classes, conference sessions and culture change consulting services to dispatchers across the country.
Adam is a subject matter expert on stress resilience, PSAP leadership, emotional intelligence, effective communication and conflict resolution. His energetic presentations and uplifting message have made him one of the most highly regarded speakers in 9-1-1, and he's the author of three books, including the popular, "Dispatcher Stress: 50 Lessons on Beating the Burnout" and his most recent, "People Driven Leadership: How the Best 9-1-1 Centers Inspire Positive Change".